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How we protect your account and privacy

When you open an account at garuda4d, your personal data and payment details stay secure with us.

Account verificationPayment securityYour withdrawal requests

The data we hold and why

garuda4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, email, phone number and date of birth when you register. Your payment information — the bank or wallet you use with DANA, OVO, GoPay or QRIS — is encrypted and never shared with third parties outside our payment processors. We also log

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your login times, game activity and withdrawal history to prevent fraud and comply with local regulations where local law permits. Your data is stored on secure servers; we do not sell or lease your personal information to marketers or brokers. If you close your account, we
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retain records for seven years to meet regulatory obligations, then delete them permanently.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to contact us about your privacy

If you have a question about your data or want to request access to your account information, our support team is here. We respond to privacy requests within three working days via the channels below. Players in Makassar, Jakarta and across Indonesia can reach us the same way — no regional delays.

Team online

Live chat

Open the chat bubble in your account lobby (available 07:00–23:00 WIB every day). Ask for your data access request or privacy concern and we'll log it immediately.

Email support

Send your full name, account email and privacy question to [email protected]. Include 'Privacy Request' in the subject line so we route it correctly.

Account settings

Log in to garuda4d, go to Settings > Privacy & Security and click 'Request my data' to start a formal access request online.

SECURITY & CONTROL

How we keep your account and data safe

Your password is hashed and never stored in plain text. We use SSL encryption on every page so your deposits via DANA, OVO, GoPay and QRIS are protected in transit.

Password protection

We hash your password using industry-standard encryption. Never share it with anyone, including our support team (we never ask for it).

Encryption in transit

Every deposit, withdrawal and login uses HTTPS encryption so DANA, OVO, GoPay and QRIS transactions cannot be intercepted by third parties.

Two-factor authentication

Enable 2FA in Settings > Security to require a code from your phone when you log in from a new device. This stops unauthorised access if your password is compromised.

Session cookies only

Our cookies expire when you close your browser. We do not use tracking pixels or third-party analytics cookies that follow you to other sites.

Withdrawal verification

Before we send your funds to your DANA, OVO, GoPay or QRIS wallet, we verify the account name matches your registered details to prevent fraud.

Data retention limits

We keep your account records for seven years after closure or inactivity, then delete them permanently. Request early deletion in your privacy settings.

What players ask us about data and privacy

Below are answers to the questions we hear most often about how we handle your information, what you can do with it and how to stay in control of your account.

Yes. Log in and go to Settings > Privacy & Security > Request my data. We'll email you a full copy of your account information, payment history and login logs within three working days. You can also ask via live chat and our team will prepare the same report.

We never sell your data. We share only the minimum with our payment processors (DANA, OVO, GoPay and QRIS) to process your deposits and withdrawals. Our anti-fraud partner also receives hashed transaction data to spot suspicious patterns, but not your name or contact details.

We retain your records for seven years to meet regulatory obligations where local law permits. After seven years, all personal data is deleted permanently. You can request early deletion by emailing [email protected] with 'Data Deletion Request' in the subject line.

Go to Settings > Account Details to change your email, phone number or password instantly. Your registered name and date of birth cannot be changed after account opening for fraud prevention, but you can contact [email protected] if there is a verified error.

Yes. All payment information is encrypted end-to-end using SSL 256-bit encryption. We do not store full card or wallet numbers; we store only a tokenised reference that our payment gateway uses to process withdrawals securely.

Absolutely. Click the 'Unsubscribe' link in any email from garuda4d, or go to Settings > Notifications and toggle off 'Marketing emails'. You will still receive account alerts, withdrawal confirmations and support responses.

We use session cookies to keep you logged in and remember your language and theme preference. We do not use third-party tracking or analytics cookies that follow you to other websites. You can delete cookies anytime in your browser without losing your account.

How we protect your account and privacy

How to contact us about your privacy

Live chat

Email support

Account settings

How we keep your account and data safe

Password protection

Encryption in transit

Two-factor authentication

Session cookies only

Withdrawal verification

Data retention limits

What players ask us about data and privacy

01 Can I see all the data garuda4d has about me?

02 Does garuda4d share my information with other companies?

03 What happens to my data if I close my account?

04 How do I update or fix my personal information?

05 Are my DANA, OVO, GoPay and QRIS details encrypted?

06 Can I opt out of marketing emails?

07 What is your policy on cookies and tracking?

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